Diary of a Move with Conroy

Day 1

The house sale is finally completed and a settlement date agreed.  What a relief after three failed buyers. That’s the good part. The tricky bit is that the moving date is only two weeks away.  Two weeks to sort out all our stuff (make note: big junk sale), pack it all up and move it from Tauranga to Christchurch.  We need a moving company. Which moving company? Google moving companies to find there are lots of them. Which mover can we trust? The two guys on the Conroy Removals website look trustworthy. Decide to fill out the Request a Quote form on the website.  Not too hard but it makes us think about what is in each room and do we really want to take it?

Day 2

The quote for our move arrived in the email this morning.  Price looks ok but they suggest that they do a proper survey of our stuff to make sure of the size of the load. Probably a good idea. We need a big removal van. Called Conroys to make a time and their representative is coming this afternoon. Nice man with a relaxed but professional attitude. He answered all our questions and seemed to know what he was doing. I feel much more relaxed about the move now.

Day 3

The removal quote from Conroys arrived in the post this morning. Filled out the acceptance form and sent it back.  Had to be careful working out the removal insurance because we will be getting rid of some stuff. We were lucky and got the last time slot for our removal on our moving day.

Day 4

Paid for the removal and checked details of the booking with Conroys. Time to go through the Removals Check list supplied by Conroys to make sure we have taken care of the details. Lots of things to check.

Day 5

The day before the packers arrive. Received a text message from Conroy Operations centre confirming the arrival time of the packers tomorrow at 8am

Day 6

The packers arrived just after 8am. They are quicker than I thought and I had to watch carefully to make sure they didn’t pack items which we are not taking but have not got rid of yet.  It’s a weird feeling watching your house being taken apart but at least I can see it is all being packed and wrapped carefully. Tomorrow the removal van comes to load it all up.

Day 7

The van arrives and I’m sure it’s too small. The guys assure me that it will all fit in. They put it together like a jigsaw puzzle and 5 hours later the house is bare and the van doors closed. It’s time for us to leave and let the house cleaners, arranged by Conroys, to come in and make the house ready for the new owners.

Day 8

We have now arrived in Christchurch and await the arrival of the removal van at our new address. The driveway is longer and more difficult than our previous one in Tauranga but the driver skillfully reverses the van almost to the door. With two assistants helping the unloading begins and I am kept busy making sure that the cartons and furniture are delivered to the appropriate rooms.  We have chosen to unpack the boxes in our own time. We will call Conroys later to come and pick up the flattened boxes and packing material. Maybe, if we ever move again, we will consider the full unpack option which Conroys provide.

When the unloading is completed the guys assemble our beds and other pieces of furniture which have been dismantled for transport.

Day 9

Things are still a bit chaotic as we unpack and put things away, but order is slowly starting to assert itself in the house. The Conroy representative from Tauranga, who did our removal survey and quotation, called to see how it all went and wish us well. Nice touch. Overall it has gone very well.  Any problems were quickly dealt with by Conroy staff. We would definitely recommend Conroy Removals to our friends.

Please could you congratulate your employee Tina for her amazing service! You are lucky to have someone so good at customer service and so helpful. I felt she communicated brilliantly and I was kept up to date at all times. I cannot tell you how grateful I am!

Jenni Reeves